MKT 135 Customer Service Techniques

Course Description

This course is a study of the techniques and skills required for providing customer service excellence, including illustrations to turn customer relations into high standards of customer service, satisfaction, and repeat sales. Prerequisite with a grade of “XC” or higher: RWR 032 or placement into RWR 100 and a grade of “C” or higher: CPT 102 or satisfactory placement score. This course is typically taught only in the fall and summer semesters.