In order for you to successfully participate in an online course, you will need reliable Internet service and a properly configured computer. Here are some of the technical requirements and considerations you will need:
Computer Capacity: You will need to ensure that your computer (hardware and software) has the capacity to access and run the online resources at Central Carolina. We will do our best to assist you with your computer problems; however, it is your responsibility to resolve any issues with your computer.
Webcam and Microphone: You will need to ensure that you have a webcam and microphone (either separate or built in to your device) for taking tests.
Computer Software: At a minimum, you will need Microsoft Word to complete written assignments. In addition, some online courses have specific application software requirements. You will need to check the syllabus for your course and ensure that you the correct software required in your course. Note: Central Carolina uses Microsoft Office 2016 (Word, Excel, PowerPoint). If you have a lower version, you can download a free Compatibility Pack from Microsoft. http://www.microsoft.com/ You can also get Office 365 for free as a currently registered student. Contact User Support Services at support@cctech.staging.wp.collegeinbound.com or 803-778-6607 for more information.
Downloads: You will need a free copy of Adobe Reader to open PDF files and Adobe Flash to view some of the pages and applications in D2L. You may also need a video player like Windows Media Player or Real Player to view videos. http://www.adobe.com/
Internet: You will need reliable Internet service or access to wi-fi and a properly tuned web browser.
Browser support
D2L is committed to performing key application testing when new browser versions are released. However, due to the frequency of some browser releases, D2L cannot guarantee that each browser version will perform as expected. If you encounter any issues with any of the browser versions listed in the tables below, contact D2L Support, who will determine the best course of action for resolution. Reported issues are prioritized by supported browsers and then maintenance browsers.
Supported browsers are the latest or most recent browser versions that are tested against new versions of D2L products. Customers can report problems and receive support for issues. For an optimal experience, D2L recommends using supported browsers with D2L products.
Maintenance browsers are older browser versions that are not tested extensively against new versions of D2L products. Customers can still report problems and receive support for critical issues; however, D2L does not guarantee all issues will be addressed. A maintenance browser becomes officially unsupported after one year.
Note the following:
- Ensure that your browser has JavaScript and Cookies enabled.
- For desktop systems, you must have Adobe Flash Player 10.1 or greater.
Desktop Support
| Browser | Supported Browser Version(s) | Maintenance Browser Version(s) |
| Microsoft® Edge | Latest | n/a |
| Microsoft® Internet Explorer® | n/a | n/a |
| Mozilla® Firefox® | Latest ESR | n/a |
| Google® Chrome™ | Latest | n/a |
| Apple® Safari® | Latest | n/a |
Tablet and Mobile Support
| Device | Operating System | Browser | Supported Browser Version(s) |
| Android™ | Android 5.0+ | Chrome | Latest |
| Apple | iOS® | Safari, Chrome | iOS: current major version and previous major version Chrome: Latest |
| Windows | Windows 10 | Edge, Chrome, Firefox | Latest of all browsers and Firefox ESR |
You can check your browser for D2L by going to this page:
http://cctech.desire2learn.com/
You will need to enable JavaScript, SSL, and Style Sheets on your browser. These options are usually enabled by default. If you do need to change your settings go to the menu at the top of your Web browser screen and select TOOLS then INTERNET OPTIONS then ADVANCED (tab). You will find a checklist that allows you to select the necessary options. If you need Java, you can download it free at http://www.java.com/.
In order to use the Chat application in myCCTC or Desire2Learn, your Internet browser must be able to access and run a Java Virtual Machine (JVM). The first time you try to use Chat without a JVM, you will be prompted to install a plug-in. If you accept the plug-in, a JVM will be installed and configured for your Netscape browser and you will no longer see the warning message.
While using D2L, if you are unable to view Discussion postings, Quiz windows, and download links you may have a pop-up blocker running on your computer. To disable pop-up killers or ad-blockers: a) Search your hard drive for any software with “pop-up” in the name and disable it. Examples of popular pop-up killer applications include: Pop-Up Stopper, Pop-Up Defender, and Pop-Up Zapper. b) Disable pop-up killing or ad-blocking functions included your anti-virus, Internet security, personal firewall, and browser programs. Examples include: Norton Internet Security, and AOL.
Technology Checklist for D2L / Online Classes
- Up-to-date, reliable, working computer
- Internet accessibility (DSL, broadband, wireless connection)
- Webcam with microphone
- Working printer or storage device
- Microsoft Office programs (Word, Excel, PowerPoint) www.microsoft.com (NOTE: CCTC uses 2016)
- Course-specific software (See course syllabus)
- PDF Reader (file viewer) www.adobe.com
- Microsoft Media Player (video Player) www.microsoft.com
- Adobe Shockwave Player (Flash) www.adobe.com
- Compatible Web Browser with JAVA and “cookies” enabled (Internet Explorer, Firefox, Safari, etc.)
- Pop-up Blockers and Firewalls set for compatibility with Desire2Learn